Sky Policies
Our school policies reflect our commitment to high standards in education, learner wellbeing, transparency with families, and building a respectful learning community.
EOMS Policy
ISO 21001:2018 Educational Organizations Management System Policy
SkySCHOOL is established on the foundation of strong commitments to serve the community, with learners maintaining the quality and skills as per market/community requirements. SkySCHOOL has a committed team who strive hard to ensure learners are our priority, to attain the highest learner satisfaction level.
Vision
We believe in cultivating a strong love for learning, through challenging and innovative opportunities that instill Islamic values and skills in learners, enabling them to contribute confidently to an ever changing world – a vision we work towards.
Mission
Our Mission is to provide a secure and engaging online environment for learning, by fostering quality educational programmes that ensure effective learning, acquisition of key skills and a positive attitude.
Policy
At the core of our SkySCHOOL Educational Organisation Management System (EOMS) policy is the value of having successful, mutually beneficial relationships with our learners and other interested parties. The SkySCHOOL EOMS is designed, developed, and implemented by us to ensure that we deliver what we commit and to continually improve our processes and services. SkySCHOOL continually monitors the established EOMS to ensure the satisfaction of learners and other interested parties and the effectiveness of the established EOMS. SkySCHOOL takes into account:
- Relevant educational, scientific, and technical developments by providing continuous training and staying up to date with technological advancements.
- A commitment to social responsibility, by having an open-door policy, organising periodic meet-ups with parents and learners, and weekly events.
- A commitment to managing intellectual property, by maintaining an e-safety and data protection policy (available on the website and in the prospectus).
SkySCHOOL has set EOMS objectives based on the overall corporate strategic direction, results of audits, inspection findings, management reviews, and required data analysis at different levels and functions. Employees, educators, learners, and other interested parties are responsible for reading and understanding the EOMS policy and complying with its requirements, including statutory and regulatory requirements. This EOMS policy will be reviewed by management from time to time for continuing suitability.
Terms & Conditions
Tuition Fee Policy
We offer flexible payment options—monthly, termly, or a 10-month lump sum plan with a 10% discount. A 5% sibling discount applies to the younger sibling. Guardians referring others receive a one-time USD 25 discount per successful referral. All fees are non-refundable. Invoices are sent via email, and timely payment is required to maintain access to classes. Delays may lead to restricted access to Microsoft Teams until dues are cleared. The full Admissions policy is available in the Learner and Guardian Handbook.
- The parent may make online payments via the payment link provided by the accountant. (SkySCHOOL will not be responsible for any loss or liability arising from the disclosure of debit/credit card details if using any payment mode other than the official link.)
- If the parent wishes to pay via a wire transfer instead of using a card, he/she may transfer directly to the bank account mentioned in the invoice.
- Records of the transaction (computerised or otherwise) for payments shall be accepted as conclusive evidence of the genuineness and accuracy of the transaction and will be binding for all purposes.
- The parent should ensure their account has adequate funds for a successful transaction. Any charges or levies by the service provider/bank due to an unsuccessful transaction (e.g. insufficient funds) will be recoverable from the parent.
- Payment options are available: monthly, termly, or lump sum annual payment. (Note: A 10% discount is available for a lump sum payment of 10 months together.)
- Sibling discount: 5% off for the younger sibling’s tuition fees.
- Referral discount: Guardians who refer other families receive a USD 25 credit per referred family. This amount is deducted from the referring guardian’s tuition fee once the new referred guardian makes their first payment. (This is a one-time discount; the referred guardian must mention the existing guardian’s name in the application form to qualify.)
- All fees, once paid, are non-refundable under any circumstances.
- Invoices will be emailed by the Accounts Office to the guardian’s email address provided at the time of admission. In case of a change in email address, guardians are responsible for informing the school.
- Guardians must commit to paying fees on time to ensure uninterrupted access to classes.
- Failure to make payment before the 5th of the current month will result in the learner being marked as an “outstanding payment student.”
If payment is not received by mid-month (after a series of email reminders and WhatsApp messages), access to the Microsoft Teams platform will be restricted for the learner until all dues are settled.
Additional Payment Terms:
- In case a charge paid online is reversed (refund or chargeback), any reimbursement costs (bank charges, etc.) will be borne by SkySCHOOL if the reversal was due to negligence on SkySCHOOL’s part.
- These fee payment terms should be read in conjunction with the terms and conditions in the Application Form signed by the parent (those general terms also apply).
Learning Policies (Policies & Procedures)
Data Protection & Privacy Policy
SkySCHOOL is committed to protecting personal data in line with ISO standards. We collect and use data solely for educational purposes, applying strict access controls, regular backups, and secure retention and deletion protocols. Data is shared only with authorised parties under legal agreements. Individuals have full rights to access, amend, or delete their data. In case of a breach, a robust response plan ensures swift action. All staff receive ongoing training, and the policy is reviewed annually to maintain high standards of security and trust.The full data protection policy is available in the Learner and Guardian Handbook.
IT and Learning Management system Policy
SkySCHOOL maintains high IT standards to support a secure and effective online learning environment. Learners and staff must use approved Windows or Mac devices with specified hardware requirements and backup systems. Reliable internet and minimum bandwidth guidelines are essential for smooth access. All users must complete IT demos, follow structured file management, and use Microsoft Teams with SkySCHOOL credentials. Data protection, record retention, and compliance with audits are mandatory. External links require management approval. The IT policy is regularly reviewed and updated to incorporate the latest technologies and ensure data security. Full policy details are available in the Learner and Guardian Handbook.
- Device Requirements: For online learning, recommended minimum specs are – Windows PCs: Intel i5/i7 or AMD Ryzen 5/7, 8GB+ RAM (16GB recommended), 256GB SSD (512GB recommended), Windows 10/11, HD/FHD display, 8+ hour battery. Mac PCs: Apple M1/M2, 8GB+ RAM (16GB recommended), 256GB SSD (512GB recommended), macOS Monterey or later, Retina display. Headsets: (For all) use quality headsets with noise-canceling microphones, e.g. Logitech H390, Jabra Evolve 40, or Microsoft LifeChat LX-6000.
- Backup and Redundancy: Users should have backup devices or power sources (UPS with at least 6-hour support) and a secondary internet connection to ensure continuity in case of device or power failure.
- Internet Bandwidth: Recommended bandwidth for smooth online classes – ~2 Mbps for general use, ~1.5 Mbps for HD video calls, ~4 Mbps for full HD group calls, and at least 50–150 kbps per audio/screen-sharing stream.
- Demo & Compliance: All staff, guardians, and learners must view the IT orientation demo and submit a compliance form. Failure to comply with the IT requirements may result in disciplinary action or restricted access.
- Platform Access (Microsoft Teams): All users must use their SkySCHOOL-provided credentials to access the online platform. Profiles should be kept updated with accurate details. Any external app integration with Teams requires approval from Senior Management.
- External Links/Apps: Users must obtain Senior Management review and approval before sharing any external links or websites via school platforms. Only secure sharing methods (within Teams or approved tools) should be used to distribute materials.
- File Management: Follow structured file organization on school systems. Assign access permissions based on roles. Regularly backup critical files as per data retention policies.
- Compliance Monitoring: All users must participate in IT audits and training sessions as scheduled. Compliance with IT policies is monitored, and non-compliance may result in intervention.
- Incident Reporting: Any data breaches or instances of non-compliance must be reported immediately to the IT department for prompt action.
- Data Management: Protect all school data from unauthorized access. Limit access to data to authorized personnel only and maintain regular backups of important data.
- “SkySCHOOL’s IT policy is continuously updated and reviewed by top management. The management strives to integrate the latest and most effective technologies to enhance the learning environment for all learners.”